HAYES INSURANCE GROUP

Privacy Policy

Introduction At HAYES INSURANCE GROUP, accessible from www.higcoverage.com, one of our main priorities is the privacy of our visitors.

This Privacy Policy document contains types of information that is collected and recorded by
HAYES INSURANCE GROUP and how we use it.

Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address,
phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How We Use Your Information

We use the information we collect in various ways, including to:

- Provide, operate, and maintain our website

- Improve, personalize, and expand our website

- Understand and analyze how you use our website

- Develop new products, services, features, and functionality

- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

- Send you emails

- Find and prevent fraud

Log Files HAYES INSURANCE GROUP follows a standard procedure of using log files. These files log visitors when they visit websites.

All hosting companies do this and are a part of hosting services' analytics.

The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

How We Use the Information We Collect

We do not sell your personal information, including your mobile phone number, to third parties for their own marketing purposes without your explicit consent.

We do not share your personal data with third parties for any purposes. Your information is only used by HAYES INSURANCE GROUP and our SMS service providers to send you requested updates.

We may share your information, including your mobile phone number, with trusted service providers who assist us in operating our website, delivering our services, and sending SMS communications on our behalf. These service providers are contractually obligated to protect your information and may not use it for their own marketing purposes.

CCPA Privacy Rights (Do Not Sell My Personal Information) Under the CCPA, among other rights, California consumers have the right to:

- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business deletes any personal data about the consumer that a business has collected. - Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including your mobile phone number, against unauthorized access, use, or disclosure. Access to your information is limited to employees and trusted service providers who need it to perform their job duties and who are bound by confidentiality obligations. We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to the personal information we hold about you, to request that we correct or update it, or to request deletion, subject to certain exceptions.

To exercise these rights, please contact us at [email protected] or +1 (832) 916-3555. We will respond to your request in accordance with applicable law.

GDPR Data Protection Rights We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

-The right to access

– You have the right to request copies of your personal data. We may charge you a small fee for this service.

- The right to rectification

– You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

- The right to erasure

– You have the right to request that we erase your personal data, under certain conditions.

- The right to restrict processing

– You have the right to request that we restrict the processing of your personal data, under certain
conditions.

- The right to object to processing

– You have the right to object to our processing of your personal data, under certain conditions.

- The right to data portability

– You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Children's Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

HAYES INSURANCE GROUP does not knowingly collect any Personal Identifiable Information from users under the age of 18+.

If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Mobile Messaging and SMS Program

When you provide your mobile phone number and agree to receive text messages from Hayes Insurance Group, you authorize us to send you text messages (SMS) related to insurance quotes, policy reminders, and other service‑related communications.

Message frequency: up to 4 messages per month.

You can opt out of SMS at any time by replying STOP to any message, or by contacting us at [email protected] or +1 (832) 916-3555. For help, reply HELP.

Providing your mobile number and opting in to SMS is not a condition of purchasing any goods or services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels, tags, and scripts) to enhance your experience on our website, analyze site traffic, and support our marketing efforts. This may include tools such as Google Analytics and advertising pixels.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of Dec 2025

Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]